Benefits of choosing DRC:

• Hospital Specialization:  DRC specializes in servicing hospitals. We provide you with the technological and hiring expertise based on the specific service needs of hospitals.

• Hiring Standards: DRC transcriptionists are some of the best in the industry with an average of 17 years of experience. For hiring consideration, DRC requires a minimum of five years of acute care experience. All DRC transcriptionists are U.S based, full time employees. Our retention rate is one of the highest in the industry.

• Quality and Accuracy:  Our systems automatically perform a multitude of electronic checks on every report and are designed to encourage transcriptionists to flag any concerns for editing. We work with you to identify difficult dictators and assign them accordingly. 100% of our work for new clients is edited as well as 100% of the work of a new transcriptionist who may be assigned to your account. 

• Turn Time:  We encourage you to speak with our references about our turn times. DRC has designed a process which allows for a STAT delivery via encrypted e-mail in the event that a department needs reports instantaneously. In addition to efficient patient care, insurance payments are expedited when turn time is consistently met.   

• Customer Service and Support: You are provided with an 800 number where we can be reached 24 hours a day and a dedicated support team works closely with you to understand your business needs. The executive team is available for on site meetings and a dedicated account representative is readily available to orchestrate any follow up that is requested by your HIM department.

• Technology: Our customization capabilities allow for remote distribution of documents according to work type or physician. DRC provides a voice recorder with built in redundancy and backup allowing dictations to be easily restored. Web-based tracking provides real-time report access and listening capabilities, and displays where a specific report is in the dictation process.

• Invoicing:  DRC was recognized for the Beacon Award, a MTIA Billing Method Principles based on Verifiability, Definability, Measurability, Integrity and Consistency. Our integrated system attaches the invoice number to the core record of every report eliminating any chances of double billing. Each invoice is fully supported and easily auditable. You are provided with a detailed report listing including the units of measure and price of each report delivered for that particular invoicing period.  

• Accountability:  Our web-based systems make it easy to see real-time status of dictation and report processing. Our proprietary software assures that each dictation results in a report. Your HIM department will be notified of exceptions such as zero length jobs and addenda via your preferred communication method.

• Business Reviews:  DRC provides on-going business reviews conveniently on-site. We encourage all HIM team members, the CFO, and physicians to attend. The purpose of a business review is to focus on past successes, ideas and issues to be addressed, recommendations, and strategic planning. In addition, we will present any new technology and/or services we feel might contribute to your on-going success. 

• Security:  All DRC systems and processes are HIPAA compliant. No transcription, voice transmissions, processing or other activities take place outside of the U.S. You can be assured that only skilled professionals well versed in both the ethics and the law of medical record privacy will transcribe your reports.